Refund Policy

At OurCasino, we are committed to providing our players with the best possible gaming experience. We understand that sometimes things may not go as planned, and that's why we offer a refund policy that is designed to be fair and transparent.

1. Eligibility: To be eligible for a refund, you must meet the following requirements:
• your name and date of birth;
• you must have notified our customer support team immediately after the issue occurred and before continuing to play;
• you must have met any applicable bonus wagering requirements
2. Refund Types: We offer two types of refunds:
• real money refund: If a technical issue or game error prevented you from completing a game round, we will refund any real money bets placed on that round;
• bonus refund: If a technical issue or game error prevented you from completing a game round and you were using bonus funds, we will refund the bonus funds used on that round.
3. Refund Limits: The maximum amount that we will refund is €/$100 or the equivalent in your currency. If the refund amount exceeds €/$100, we reserve the right to divide the payment into multiple transactions.
4. Processing Time: We strive to process refund requests as quickly as possible. However, the processing time may vary depending on the payment method and other factors. The estimated processing time for refunds is 3-5 business days.
5. Fraud and Security: We take fraud and security very seriously and may require additional documentation or information to verify your identity or payment method. We reserve the right to withhold any refund request until we are satisfied that our security requirements have been met.
6. Right to Deny: We reserve the right to deny any refund request if we suspect fraudulent activity or breach of our terms and conditions.
7. Changes to the Policy: We reserve the right to amend or modify this refund policy at any time without prior notice. It is your responsibility to check for updates and changes.

If you have any questions or concerns about our refund policy, please contact our customer support team.